We ship to anywhere in the Continental US, Hawaii, Alaska and Canada.

We are working hard to expand our shipping capability!

All orders over $44 will be granted free shipping! Orders under $44 will receive specified shipping rates based on the zip code the order is being delivered to. Expedited shipping options will also be available at checkout for an additional fee.

All Subscriptions orders will receive free expedited shipping.

We do not offer free shipping for orders shipping to Canada yet. We are working hard to make this happen!

We currently have a limit of 2 fragrance items per order.

We offer 2 shipping methods for our Canadian customers: Duties Paid or Duties Unpaid.

Our Duties Paid rates are provided by Passport shipping and allow for duties and taxes to be calculated at the time of checkout. This represents the all-in rate for shipping and customs, so there are no surprise charges upon delivery. We typically see estimated shipping times between 14-28 days after fulfillment depending on the delivery location.

Our Duties Unpaid rates do not include duties and taxes calculated at checkout. You will most likely need to pay for duties and customs at time of delivery. We typically see estimated shipping times between 10-14 days for Standard or 7-10 days for Express after fulfillment depending on the delivery location.

Orders typically take 2-4 business days to process and for our team to ship out to you! 

If using standard shipping, orders can take up to 5-7 business days to arrive. After placing an order, you’ll receive a confirmation email with your order details. You’ll receive a subsequent shipping confirmation with tracking info once we ship.

Due to our fulfillment and ordering process, shipping addresses cannot be changed once the order has been processed, but we will do everything we can to try! If you need to update the shipping address on your order, email us at hello@snif.co as soon as possible.

To help us assist you better, please include your order number and the full shipping address you would like your order updated with.

For subscriptions, you can change your shipping address for recurring orders. First, create an online account here using the same email address for your account that you used to place your subscription order. Once you create an account and log in, scroll to the settings section at the bottom of the account portal home page. Click the “change address” button and add your new shipping address.

Please note: if your recurring subscription order has already shipped, you won't be able to skip or modify that shipment. We will send you an email notification three days before every recurring order is placed so you can modify it in advance.

When you select ‘Buy’ on the products page, you are agreeing to our standard checkout process where you will be charged for the products immediately. This option allows for a full return on return eligible products.

When you select ‘Subscribe’, you are agreeing to buy the product(s) on a recurring basis. Your card will be charged each time your recurring order is placed (frequencies are still eligible for return). For more information on this option, please see our Subscription Program section.

We currently have a 5 item limit per product.

For orders shipping to Canada, we currently have a limit of 2 fragrance items per order.

Once your order has been placed and processed, you will receive a confirmation order shortly after that includes an order tracking link. 

If you created an account during checkout, you can log into your Snif account to see your order status and history in real time!

Due to our fulfillment and ordering process, we can’t promise that updates or cancellations can be made to your order, but we will do everything we can to try! If you need to update any information or wish to cancel your order, email us at hello@snif.co as soon as possible.

To help us assist you better, please include your order number and the information you need updated.

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. 

‘Buy’ orders can be placed with Shop Pay, Apple Pay, Google Pay, Venmo, and PayPal Express checkout.

Our scents are all limited-release, however, we may periodically restock certain scents in the future. We recommend stocking up on your favorite scents before they’re gone!

Head over to snif.loopreturns.com to initiate a return. Enter your order number (starting with SNIF) and your email or zip code to help us find your order.

From there you will select which products in your order you would like to return. 

Once your return is submitted, you'll receive step-by-step instructions and a prepaid shipping label in the portal and via email through a downloaded link.

If your product is ineligible for a return and there is an issue with the product, please reach out to hello@snif.co and our team will be happy to lend a hand.

We can only process your refund once we have received the product back at our warehouse and inspected the quality of the return.

We will process all refunds within 7 days of the return being delivered and received at our warehouse.

Shipping charges as well as duties and taxes paid at checkout will not be refunded.

We reserve the right to reject any product that is returned to us and that we find in an unusable condition. If we reject your return, it will be sent back to you at your expense and a refund will not be issued.

For our fragrance products, we can only accept returns on all 30 ml that are in their original seal and packaging, unused, and are in “good as new” condition. 

For our candle products, we can only accept returns on all 8.5 oz candles that are in their original condition, have their lid, and have not been burnt or had the wax adulterated. They should be returned in “good as new” condition.

For our laundry products, we can only accept all returns on 8.5 oz Liquid Scent Booster, 16 oz and 32 oz Everything Wash Laundry Detergent bottles that are in their original packaging, have their lid, and the factory induction seal has not been broken. They should be returned in "good as new" condition.

For apparel, we accept returns of clothing items that are unworn, unwashed and in “good as new” condition. Please email our support team at hello@snif.co for any apparel related returns.

We request that all returns are submitted within 7 days after delivery and receipt. 

We offer the option of a refund back to the payment method used to purchase (less a handling fee) or store credit to be used for a future order on our website.

Additionally, we request that all fragrances, candles, and laundry products are shipped back in their original Snif packaging to ensure proper safety during transit.

If an item is returned back to us in any other condition than “good as new,” we will unfortunately not be able to accept the return and you will be responsible for the full cost of the product.

Once the return has been received and inspected, we will process the refund back to the payment method used to purchase.

By opting for store credit, a gift card will be issued via email.

For our fragrance products, we can only accept returns on all 30 ml bottles that are in their original seal and packaging, unused, and are in “good as new” condition.

For our candle products, we can only accept returns on all 8.5 oz candles that are in their original condition, have their lid, and have not been burnt or had the wax adulterated. They should be returned in “good as new” condition.

For our laundry products, we can only accept returns on all 8.5 oz Liquid Scent Booster, 16 oz and 32 oz Everything Wash Laundry Detergent bottles that are in their original packaging, have their lid, and the foil induction seal has not been broken. They should be returned in "good as new" condition.

For apparel, we accept returns of clothing items that are unworn, unwashed and in “good as new” condition. Please email our support team at hello@snif.co for any apparel related returns.

We request that all returns are submitted within 7 days after delivery and receipt. 

We offer the option of a refund back to the payment method used to purchase (less a handling fee).

Additionally, we request that all fragrances, candles, and laundry products are shipped back in their original Snif packaging to ensure proper safety during transit.

If an item is returned back to us in any other condition than “good as new,” we will unfortunately not be able to accept the return and you will be responsible for the full cost of the product.

Once the return has been received and inspected, we will process the refund back to the payment method used to purchase.

You can access your return shipping label once you submit your return through our returns portal: snif.loopreturns.com

When you submit a return, you will receive an email with a link to download the shipping label.

Packing your return is easy! 

For fragrance products, ship the unopened and factory sealed product back in the kit it arrived in. If you received samples, they are yours to keep!

For candle products, ship the unlit and unused product back in the kit it arrived in. If you received samples, they are yours to keep!

For laundry products, ship the unopened and factory sealed product back in the kit it arrived in. If you received samples, they are yours to keep!

If your Snif mailer is in good shape, please reuse it to ship back your kit. If it is damaged or torn, feel free to use a standard cardboard box. If you do use your own outer shipping box, we ask that you use a protective filler to make sure that your kit is returned safely and undamaged.

You will receive an email that includes a link to our returns portal where you can download your USPS shipping label. Returns can be picked up by your local postal service (check US availability here / check Canada availability here), or we request that you drop it off at your local post office location.

Alternatively, you may use the QR code when dropping off your return. The QR code is displayed in the returns portal after you have submitted your return.

Unfortunately, we do not accept returns on any orders sent as gifts. 

Yes! Our products are cruelty-free and made without any animal products or byproducts.

Our fragrances are formulated with a high-end blend of natural and synthetic components for a product that performs. They are made without preservatives, phthalates, parabens, formaldehydes, or endocrine-disrupting ingredients (amongst others!). 

We follow the highest standards across the industry for clean fragrance, and our fragrances are formulated to exclude a comprehensive set of ingredients that do not meet these standards.

We use a high-end, hand-poured blend of soy and vegetable wax. Our candles are Conscious Beauty Certified and formulated using the same industry-clean standards as our fragrances. This means they are non-toxic and made without phthalates, parabens, formaldehydes or endocrine-disrupting ingredients (amongst others).

We also use 100% pure cotton wicks that are designed to promote clean burning and limit mushrooming at the base.

Our candle formulas are made in the USA, which allows us to ensure the quality and claims behind our candles.

Our 6 oz candle is designed to perform and burn for 35+ hours.

Our 8.5 oz (full size) is designed to perform and burn for 50+ hours.

Our 50 oz size candle (XL) is designed to perform and burn for 200+ hours.

To get the most out of your candle and to ensure an even burn, allow the entire surface of wax to melt the first time you light your new candle.

During the burn, try to limit each burn to a max of 4 hours, make sure the container is on a suitable surface, and keep it away from drafty areas.

In between burns, trim your candle wick to ¼” in before lighting. This will help reduce smoke, maximize your candle’s burn time, and reduce soot, carbon build up, and mushrooming.

In regards to safety, make sure to keep your candle's surface and wax pool free of debris. Never leave your candle unattended and do not leave your candle lit for more than 4 hours. 

Blow out your candle before placing the lid on top and NEVER use your lid to extinguish the flame.

Your candle should be retired when there is about 1/4" of wax left. Remove the remaining wax and then recycle the glass.

We've formulated our Everything Wash Laundry Detergent and Liquid Scent Booster to the highest industry clean standards. Our laundry product formulas are safe to use on your skin and clothes, and contain no microplastics. They are made with premium and fabric-safe ingredients, and have been clinically tested and dermatologist tested to be non-irritating and non-sensitizing. They are also non-toxic, vegan, and cruelty-free.

In addition, the packaging from bottle to box has been designed with beauty, function, and sustainability in mind. The packaging is 100% compostable and recyclable!

Our Everything Wash Laundry Detergent bottles are equipped with a measuring cap for ease of use and made from post-consumer plastic. To measure, pour detergent in the top of the cap before adding to your washing machine.

Our recommended dosage is 1 cap (15 ml) for a small load, 2 caps (30  ml) for a medium load, and 3-4 caps (45-60 ml) for a large load. To measure, fill the top of the cap to the 15 ml marking and repeat as needed for your load size.

For best results, follow the suggested care instructions on your garment labels. We recommend washing with cold water to maintain the integrity and colors of your clothes, intimates, sheets, and towels. For heavily soiled items, use warm water.

Our recommended dosage is 1 cap (15 ml) for a small load, 2 caps (30 ml) for a medium load, and 3-4 caps (45-60 ml) for a large load. To measure, fill the top of the cap to the 15 ml marking and repeat as needed for your load size.

Add Everything Wash Laundry Detergent  to your washer and start your preferred cycle.

Our Liquid Scent Booster bottles are equipped with a measuring cap for ease of use and made from post-consumer plastic. To measure, pour the scent booster in the top of the cap before adding to your washing machine.

Our recommended dosage is 1 cap (10 ml) for a small load and 2 caps (20 ml) for a large load. However, you may increase or decrease based on personal preference. 

We recommend starting with 1 cap (10 ml) for a small load and 2 caps (20 ml) for a large load. However, you may increase or decrease based on personal preference. 

Our Liquid Scent Booster and Everything Wash are both designed to be added to your washing machine before the wash cycle is started. Make sure to add your scent booster into the fabric softener tray so it dispenses later on in the wash cycle.

Our Liquid Scent Boosters are designed to deliver fragrance through wash and dry cycles at any level.

Yes! However, the strength of our Liquid Scent Booster will most likely supersede any scented detergent. If using a different brand of laundry detergent, we recommend using an unscented or lightly scented detergent to get the full-effect of your Snif Liquid Scent Booster.

Of course! Please send us an email at hello@snif.co with a specific allergen or ingredient you are looking for, and one of our friendly support team members will get back to you right away!

The Snif Society is our free loyalty program that rewards you based on how much you Snif! The more you spend and engage with us, the more points and benefits you earn, and those points can be redeemed for discounts or free products. You can see more on the Loyalty Overview page.

All that’s required to join our loyalty program is to create an account with us! Simply follow the instructions to make an account here and you’ll automatically be enrolled in the program so you can start earning points for your purchases immediately. 

The more you shop and engage, the more points you earn! You’ll be able to redeem your points for discounts or free products, and you’ll unlock new rewards when you move into higher tiers in our program. The full list of benefits and rewards can be found on the Loyalty Overview page, so you can see exactly what you’re able to earn in the various tiers. You can earn points in a variety of ways, including following us on your favorite social platform, subscribing to a product, and sharing your birthday!

The three tiers in our loyalty program are Nose Novice, Colognisseur, and Eau de Pro. Your tier status is determined by how many points you have; the more points you earn, the higher your tier status will be.

• Nose Novice: 0-149 points
• Colognisseur: 150-449 points
• Eau de Pro: 450+ points

A full overview of the tiers and corresponding benefits can be found on the Loyalty Overview page.

From the moment you unlock a new tier, you have one year to earn the threshold number of points to maintain that tier.

For example, if you reach the Eau de Pro tier on October 12, 2025, you will stay in the Eau de Pro tier through October 12, 2026. You would also have until that date to earn another 450 points to stay an Eau de Pro through October 12, 2027.

You’ll earn points by purchasing from Snif and completing actions outlined on the Loyalty Overview page, such as leaving a review or sharing your birthday. Points are earned at different rates depending on your tier - the Nose Novice earns 1 point per dollar, the Colognisseur earns 2 points per dollar, and the Eau de Pro tier earns 3 points per dollar spent. Make sure you’re logged into your account in order to earn points!

Points can be redeemed for free product or dollars off your purchase (1 point redeemed = $0.10).

No, your points will never expire.

Yes! Please make sure you are logged into your account so the points can accurately be added to your account when purchasing a gift card.

Unfortunately, points are not awarded when using a gift card to make a purchase. 

Yes! For all purchases made starting in 2024, you will be credited points as long as those purchases were made on snif.co using the same email address used to set up your new loyalty account.

Yes! We ask that you let us know which email address you plan to use with your account so we can merge the accounts for you. Once the accounts are merged, this action cannot be reversed so choose wisely!

Not to worry, it happens! If you decide to return an order, the points that were earned on that order will automatically be deducted from your total points and tier. Please note that if you’ve redeemed the points earned from an order and then decide to return your points-earning order later, your points will automatically be deducted and this will result in a negative point total. 

Achievements are another way to earn rewards for completing specific tasks. Each Achievement outlines the task to perform and the number of points you’ll earn when you complete it. Unfortunately, we can’t backdate Achievements based on your past purchases. Looks like it’s time to go on a quest to complete those!

Redeeming your points won’t impact your current tier status or your progression towards the next tier.

Make sure you've shared your birthday with us on the Loyalty Overview page while signed into your account! On your next birthday, you will receive an email with a special gift. 

The Snif referral program rewards you for sharing Snif! To refer a friend, log into your account, go to the bottom of the Loyalty Overview page, and submit your friend’s email address or copy the link to share. They will receive a referral email to take $10 off their first order of $46 or more, and you will receive $10 off your next order for each successful referral.