FAQs
General
Can't find your answer below or just want to say hi?
Email us at hello@snif.co!
What is Notewrks?
Notewrks is a sub-brand of Snif that challenges the traditional idea of cologne. Scents curated like a playlist, rooted in classic, high-quality formulas, reworked for the present.
Music meets mood meets scent. It's that simple.
Where can I buy Notewrks?
Shop the full Notewrks lineup right here on snif.co or at Ulta Beauty.
Shipping
Where do you currently ship?
We ship to all 50 US states, US territories, and Canada. We're working hard to expand our shipping!
How much does shipping cost?
US orders of $75 or more ship free with standard shipping. The $75 is based on your product subtotal after discounts, before tax and optional package protection. Orders under $75 have shipping rates based on your ZIP code. Expedited shipping is available at checkout for an additional fee. Most subscription orders ship free.
What is your shipping policy to Canada, and what are the estimated shipping times?
We will have a limit of 2 cologne items per order. A cologne bundle counts as 1 item. We offer 2 shipping methods for our Canadian customers: Duties Paid or Duties Unpaid.
Our Duties Paid rates are provided by Passport shipping and allow for duties and taxes to be calculated at the time of checkout. This represents the all-in rate for shipping and customs, so there are no surprise charges upon delivery. We typically see estimated shipping times between 7-9 business days after fulfillment, depending on the delivery location.
Our Duties Unpaid rates do not include duties and taxes calculated at checkout. You will most likely need to pay for duties and customs at the time of delivery. We typically see estimated shipping times between 10-14 days for Standard or 6-8 days for Express after fulfillment, depending on the delivery location.
After I place my order, how long until I receive it?
Orders typically take 2-4 business days to process and for our team to ship out to you!
If using standard shipping, orders can take up to 5-7 business days to arrive. After placing an order, you’ll receive a confirmation email with your order details. You’ll receive a subsequent shipping confirmation with tracking info once we ship.
How long does shipping take to Hawaii, Alaska, and US territories?
Orders typically take 2-4 business days to process and for our team to ship out to you!
After your order ships, delivery times to Hawaii, Alaska, and Puerto Rico typically range from 7–14 business days. For further U.S. territories, delivery can take up to 2–3 weeks after fulfillment due to carrier routes and occasional weather-related transit delays.
After placing an order, you’ll receive a confirmation email with your order details. You’ll receive a subsequent shipping confirmation with tracking info once we ship. Please note that tracking updates may be less frequent while the package is in transit, particularly for US territories.
If your order hasn’t arrived after this timeframe or you have questions about your delivery, our team is happy to help. Reach out to us at hello@snif.co, and we’ll take a look.
If I order a pre-order item with in-stock items, when will it ship?
Your whole order ships together once the pre-order item is ready. Want your in-stock items sooner? Email hello@snif.co with your order number, and we'll be happy to help split your order.
Do you ship colognes to military or APO/FPO/DPO overseas addresses?
Our colognes can't ship to APO, FPO, or DPO addresses, but they can be shipped to a stateside address. Questions? Email hello@snif.co before you order, and we'll be happy to help!
My tracking hasn't updated. What should I do?
After your order ships, it can take 24–48 hours for the first tracking scan to appear, so if your tracking looks quiet right after you get your shipping confirmation, that's normal.
If your tracking hasn't updated in a few days, hang tight, as scans can lag, especially in transit to Hawaii, Alaska, and US territories. It's not uncommon for there to be gaps or lags in scans for a number of reasons; packages often travel between facility scans, carriers tend to scan less often over weekends and holidays, severe weather can pause scanning, and a package handed off between carriers (or moving into a different carrier network for last-mile delivery) may not update until the new carrier logs it. In most cases, the package is still moving even when the tracking is quiet.
If there's no movement after 3-4 business days, email hello@snif.co with your order number, and we'll investigate with the carrier.
My tracking says delivered, but I can't find my package.
Carriers sometimes mark packages delivered a little early or leave them somewhere unexpected. Check around your entrance, mailroom, and with neighbors, and give it 24–48 hours. Still missing? File a claim with SavedBy if you added package protection, or email hello@snif.co with your order number and we'll be happy to help look into it.
Orders and Payment
Can I sample a scent before opening the full size?
Yes! When you add a 30 ml cologne to your cart, we automatically add a 2 ml sample of the same scent for $5. If you love it, open your full-size and enjoy. If it's not for you, you can return the unopened 30 ml. Already know you love the scent? Keep it and share it with a friend, or remove the sample from your cart! Please note: 2 ml samples are final sale, and Surplus Sale colognes aren't eligible for the sample.
Do you offer free samples?
From time to time, we offer samples that appear in your cart before checkout. We’ll always try to make samples available when inventory allows, but be sure to add the sample since it won’t be added to your cart automatically. The $5 2 ml sample is always available once you’ve added the matching 30 ml to your cart.
What's the difference between Buy and Subscribe?
Buy: You're charged once at checkout, and return-eligible products can be returned for a full refund. Subscribe: Your products ship automatically on the schedule you choose, and your card is charged with each order.
For more information on this option, please see our Subscription Program section.
How many of each cologne product can I order?
We currently have a 5-item limit per product. For orders shipping to Canada, we currently have a limit of 2 cologne items per order.
Can I use multiple discount codes in the same order?
No, discount codes cannot be stacked. Only one discount code may be applied per order, including loyalty program rewards.
Can I use a discount code and my gift card in the same order?
Yes! Simply enter your discount code at checkout and tap Apply. After that, you can add your gift card details the same way.
My discount code isn't working at checkout. What should I do?
A few common reasons a code won't apply: it may be expired, limited to certain products, or unable to stack with another discount (only one code applies per order). Double-check the code and that your cart meets any minimum requirements, and if you’re still stuck, email us at hello@snif.co with the code, and we'll take a look.
How can I check the status of my order?
You'll get an order confirmation email right after you order, then a shipping confirmation with a tracking link once it ships. If you created an account, you can also log in anytime to see your order status and history.
Can I cancel or make other changes to my order after checkout?
Yes! You have 15 minutes after placing your order to update your shipping address, add or remove products, change quantities, or cancel. Tap Edit order on your order confirmation page, or View or Edit your order in your confirmation email. After 15 minutes, your order moves into fulfillment, so we can't guarantee changes, but we'll always try. Email hello@snif.co ASAP with your order number and what you need updated.
What forms of payment do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, JCB, Elo, and UnionPay. You can also check out with Shop Pay (pay in full or in installments) or PayPal.
What is SavedBy package protection?
Package protection is an optional add-on at checkout for a small fee (~4% of your order) that covers your order if it’s lost, stolen, or damaged in transit. Most orders arrive without any issues, but adding package protection offers extra peace of mind. The SavedBy team is also there to help resolve issues quickly if something does happen.
How do I use package protection?
You can add package protection at checkout before placing your order. If something happens to your order, you can submit a claim directly with SavedBy here: https://customer.savedby.io/
Their team will review it and follow up with next steps, and in most cases, things get resolved pretty quickly. You’ll also receive an email after placing your order confirming your protection, so you can always reference that if needed.
My order arrived damaged, leaking, or missing something. What should I do?
We're so sorry! If you added SavedBy package protection, file a claim here for the fastest resolution. If you didn't add package protection to your order, email hello@snif.co with your order number and anything that might help us resolve the issue, such as photos or videos of the damage, and we’ll do everything we can to help!
When a product sells out, will you ever get it back in stock?
Our colognes are all limited-release; however, we may periodically restock them. We recommend stocking up on your favorite scents before they’re gone!
Returns
What's your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original Snif packaging, and in “good as new” condition.
Eligible for return:
- 30 ml and 10 ml fragrances (sealed)
- Body mists (sealed)
- Laundry products (sealed)
- Body care (unbroken pull-tabs)
- Candles (unbroken pull-tabs, unlit, and untouched wax)
- Apparel (email hello@snif.co to start your return)
Not eligible for return:
- 2 ml samples
- 50 oz candles
- Holiday laundry
- Final Sale and Surplus Sale items
- Gifted orders
How refunds work: Start your return at snif.loopreturns.com. US orders can choose a refund to the original payment method (less a handling fee) or store credit. Canadian orders are refunded to the original payment method (less a handling fee).
What is your holiday return policy?
For all orders placed between November 8, 2026, and December 25, 2026, we will accept returns through January 6, 2027.
To receive a full refund, please return only eligible products in their original packaging, in "good as new" condition. Samples cannot be returned, so please hang on to those.
Where do I start my return?
Head over to snif.loopreturns.com to initiate a return. Enter your order number (starting with SNIF) and your email or zip code to help us find your order.
From there, select the products in your order you would like to return.
Once you submit your return, you'll receive step-by-step instructions and a prepaid shipping label in the portal and via email through a download link.
If your product is ineligible for a return and there is an issue with the product, please reach out to hello@snif.co, and our team will be happy to lend a hand.
Can I exchange for a different scent?
We don't offer direct exchanges, but you can return eligible, unopened items within 30 days for store credit and use it on the scent you want. Start your return at snif.loopreturns.com.
Where can I access my return label?
You can access your return shipping label once you submit your return through our returns portal: snif.loopreturns.com
When you submit a return, you will receive an email with a link to download the shipping label.
How should I pack my return?
Ship unopened, sealed colognes back in their original packaging. Samples are yours to keep! Reuse your Snif mailer if it's in good shape. If not, a standard cardboard box with protective filler works great.
What carrier do I ship my return with?
You will receive an email that includes a link to our returns portal, where you can download your USPS shipping label. Returns can be picked up by your local postal service (check US availability here / check Canada availability here), or we request that you drop it off at your local post office location.
Alternatively, you may use the QR code when dropping off your return. The QR code is displayed in the returns portal after you have submitted your return.
Do you accept returns on gifted orders?
Unfortunately, we do not accept returns on any orders sent as gifts.
When will I get my refund?
Once your return arrives at our warehouse and is inspected, we process refunds and store credit within 7 days. Your bank may take a few more business days to post it. Shipping charges, duties, and taxes aren't refunded.
I bought Notewrks at Ulta or another retailer. Can you help?
For purchases made at Ulta or another retailer, your best first step is reaching out to the store where you bought it, since they handle their own returns and exchanges. If they aren't able to help, we're still here for you! Email hello@snif.co with a photo of the item and your receipt, and we'll take a look.
Product Quality and Formulas
Are Notewrks colognes vegan?
Yes! Our products are cruelty-free and made without any animal products or byproducts.
Are Notewrks colognes natural and clean?
Our approach to fragrance is rooted in transparency and responsibility! All Notewrks colognes are formulated in compliance with IFRA (International Fragrance Association) standards, which set strict global safety guidelines for fragrance ingredients and usage levels. We also meet Ulta Conscious Beauty Clean standards, which means we exclude ingredients commonly flagged for health or environmental concerns and keep our ingredients transparent. We formulate without parabens, phthalates, or preservatives; all our products are vegan and cruelty-free, and every product page lists its ingredients. That means we formulate without parabens, phthalates, or preservatives. Our products are always vegan and cruelty-free, and we list ingredients on every product page for anyone who wants to explore further!
Can I see an allergen list?
Please send us an email at hello@snif.co with a specific allergen or ingredient you are looking for, and one of our friendly support team members will get back to you right away!
Loyalty Program and Referrals
What is the Snif Society?
The Snif Society is our free loyalty program that rewards you based on how much you Snif! The more you spend and engage with us, the more points and benefits you earn, and those points can be redeemed for discounts or free products. You can see more on the Loyalty Overview page.
How do I join the Snif Society?
All that’s required to join our loyalty program is to create an account with us! Simply follow the instructions to make an account here, and you’ll automatically be enrolled in the program so you can start earning points for your purchases immediately.
What are the benefits of joining the Snif Society?
The more you shop and engage, the more points you earn! You’ll be able to redeem your points for discounts or free products, and you’ll unlock new rewards when you move into higher tiers in our program. The full list of benefits and rewards can be found on the Loyalty Overview page, so you can see exactly what you’re able to earn in the various tiers. You can earn points in a variety of ways, including following us on your favorite social platform, subscribing to a product, and sharing your birthday!
What are the tiers?
The three tiers in our loyalty program are Nose Novice, Colognisseur, and Eau de Pro. Your tier status is determined by how many points you have; the more points you earn, the higher your tier status will be.
- Nose Novice: 0-149 points
- Colognisseur: 150-449 points
- Eau de Pro: 450+ points
A full overview of the tiers and corresponding benefits can be found on the Loyalty Overview page.
How do the tiers work, and can my tier expire?
Once you unlock a tier, you keep it for one year. To keep it for another year, earn that tier's points threshold again before your anniversary date. For example, if you reach Eau de Pro on March 1, you'll stay Eau de Pro through March 1 of the next year. You’ll need to earn another 450 points to maintain the tier for another year.
How do points work?
You’ll earn points by creating an account, then purchasing from Snif and completing actions outlined on the Loyalty Overview page, such as leaving a review or sharing your birthday. Points are earned at different rates depending on your tier - the Nose Novice earns 1 point per dollar, the Colognisseur earns 2 points per dollar, and the Eau de Pro tier earns 3 points per dollar spent. Make sure you’re logged into your account in order to earn points!
Points can be redeemed for free product or dollars off your purchase (1 point redeemed = $0.10)
I completed an action but didn't get my points.
Make sure you're logged in and start the action from the Loyalty page, using the same email or phone number as your account. Points usually show up within a few moments. If it's been more than a day and they still haven't appeared, email hello@snif.co with your account email and the action you completed.
Do my points expire?
Snif Society points expire 12 months after the date they're earned. You can see each point's expiration date in the Rewards History section of your Loyalty page. Email and SMS subscribers also get a reminder two weeks before points expire.
How do I redeem my points for dollars off a purchase?
Navigate to the "redeeming your points" section and find “exchange points for cash". Once you're there, you'll need to move the sliding scale right (and left) to the number of points you want to redeem. The dollar amount shown below will change as you move the slider. Once you’ve landed on the number of points to redeem, tap on “click to redeem your points”, copy the code, and be sure to use that code at checkout.
I redeemed my points by accident. Can I undo it?
As long as the code hasn’t been used, our team can help! Email hello@snif.co with the code (you'll find it in Rewards History), and we'll return the points to your account. Planning to shop soon? Redeemed codes never expire, so you can also just hang on to it.
How do loyalty discount codes work at checkout?
Loyalty codes work like any other discount code. Once the code is applied at checkout, the discount will be applied for the amount you redeemed. You can place an order that meets or exceeds the code’s value. If your order total is lower than the value of the loyalty code, the remaining balance won’t be credited back to your points. Our recommendation is to redeem as many points as you would like, up to the sub-total amount. Discount codes are always applied to the cost of the products in your order, and cannot be applied to shipping or tax.
Will I be able to use a loyalty discount code in the same order as a non-loyalty discount code?
No, discount codes cannot be stacked, and you’ll only be able to use one discount per order. If you’ve already redeemed points for a discount code, the good news is the code will never expire, and you can always find it in "rewards history".
Will I earn points when purchasing a gift card?
Yes! Please make sure you are logged into your account so the points can accurately be added to your account when purchasing a gift card.
Will I earn points using a gift card to make a purchase?
Unfortunately, points are not awarded when using a gift card to make a purchase.
Will I be able to redeem points for a discount to use towards the purchase of a gift card?
Unfortunately, discounts cannot be used towards the purchase of a gift card.
What happens if I’ve purchased using multiple email addresses? Can my accounts be merged?
Yes! We ask that you let us know which email address you plan to use with your account so we can merge the accounts for you. Once the accounts are merged, this action cannot be reversed, so choose wisely!
What happens if I return my order?
Not to worry, it happens! If you decide to return an order, the points that were earned on that order will automatically be deducted from your total points and tier. Please note that if you’ve redeemed the points earned from an order and then decide to return your points-earning order later, your points will automatically be deducted, and this will result in a negative point total.
Will points redeemed for a discount or free product be refunded if I return my order?
Unfortunately, if you redeem points for dollars off your order or free product and then decide to return the order, points will not be refunded to your account.
How do Achievements work?
Achievements are another way to earn rewards for completing specific tasks. Each Achievement outlines the task to perform and the number of points you’ll earn when you complete it. Unfortunately, we can’t backdate Achievements based on your past purchases. Looks like it’s time to go on a quest to complete those!
Will redeeming my points impact my tier?
Redeeming your points won’t impact your current tier status or your progression towards the next tier.
How does the birthday reward work?
Snif Society members get bonus points on their birthday! Sign in to the Loyalty Overview page, scroll to "Complete an Action," and select "Share your birthday." You'll earn 10 points just for adding it. Then, on your birthday, we'll email you, and your bonus points will automatically land in your account. You'll find them in your points balance, ready to redeem like any other points.
When do I need to add my birthday?
Any time before your birthday! As long as it's saved before the day, your birthday points will land in your account automatically. If you add your birthday on the day itself or after it has passed, we can't add this year's reward after the fact, but you'll be all set for next year.
What are referrals, and how do they work?
The Snif referral program rewards you for sharing Snif! To refer a friend, log into your account, go to the bottom of the Loyalty Overview page, and submit your friend’s email address or copy the link to share. They will receive a referral email to take $10 off their first order of $46 or more, and you will receive $10 off your next order for each successful referral.
