faq

EMAIL US

  • hello@snif.co

TRIAL AND PAYMENT

  • The free trial lasts 7 days from the day your kit is delivered.

  • Order a Bundle Kit or Single Scent Kit from our site. At checkout, we’ll take your payment information and place a temporary “hold” on your card during the trial period which may show up as “pending” or “processing” on your bank statement. At this point, you have not been charged anything!

    Once your Snif Kit arrives, you'll have 7 days to try the samples inside!

    If you don’t love 1 or more of your scents during this period, simply submit a free return through our site at returns.snif.co.

    Once approved in our returns portal, we’ll send you a prepaid return label and have you ship the full-size, unopened bottles back to us. We’ll only charge you for the bottles you keep or void the payment if you choose to return all of the fragrances you ordered.

    IMPORTANT REMINDER: In order for a return to be accepted, the full-size bottle(s) must be unopened, sealed, and shipped back in the original kit packaging. If your bottles are damaged or the sleeve is broken, you will be charged.

    *This excludes scent collaborations such as Snif x Harry Hudson. You will be charged immediately upon placing an order for any collaboration kit. These bottles are final sale and non-returnable.

  • Similar to a hotel or rideshare company, we place an authorization on your card to reserve the funds so that we can charge you for what you keep. This will appear as a 'pending charge' on your statement, but rest assured this is just an authorization, not an actual charge!

    You will only be charged for the fragrances you keep after your trial has ended. Your total balance will be adjusted to take into account any fragrances you return.

    Remember, each individual fragrance is priced at $65. If you order the Bundle Kit and keep all 3 scents, you’ll save $45 and only pay $150.

    If you return all the fragrances you ordered, we will drop your card authorization, and you will not be charged.


  • In order to prevent any fraudulent activity or cases of insufficient funds, we reauthorize your card every 5 days. Don't worry, we drop the previous authorization each time and you will only be charged for the bottles you keep after your trial is over.

  • We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover.

  • When you place an order, an authorization or "hold" is put on your credit or debit card as a security measure to prevent fraudulent activity or insufficient funds. This is not an actual charge, and you would only be charged for the fragrance(s) you keep at the end of your 7-day trial. Authorizations are refreshed periodically throughout the trial.

    If at any point you have insufficient funds in your account or your credit card is in the process of being closed, the reauthorization will fail and you will be charged for the full order. But no need to worry, you can still receive a full refund for whatever bottle(s) you choose to return.


  • This limited edition scent is final sale and is not a part of our try-before-you-buy program. Therefore, once you place an order, you will be immediately charged for that bottle. Additionally, there is no free sample with this specific kit.

  • Once your order is placed, you will be charged normally for the price of the collaboration scent you purchased. In addition, a pending authorization for the amount of the try-before-you-buy product will remain on your statement until your trial period is over. Once your trial period is finished, we will charge you for the full size bottles you decide to keep.

SHIPPING

  • We ship to anywhere in the Continental US, Hawaii and Alaska. All orders come with Free Shipping. 

    Currently, we do not ship internationally, including Canada.

  • Shipping addresses cannot be changed once the order is processed. We will only ship to the address provided to us when originally placed.

  • We offer Free Shipping on all orders. Expedited shipping options are available at checkout for an additional fee.

  • Orders typically take 1-2 business days to process. 

    If using Free Shipping, orders can take up to 3-5 business days to arrive. After placing an order, you’ll receive a confirmation email with a tracking link.

    If using Expedited Shipping, orders can take up to 2 business days to arrive.

  • Absolutely! Your 7-day trial starts the day your package is delivered.

    If for any reason you experience long delays, please reach out to us at hello@snif.co 

RETURNS AND EXCHANGE POLICY

  • We accept returns on all full-size, 30 ML fragrances in your Snif Kit 7 days after your package is delivered. Returns must be submitted through our return portal - returns.snif.co - before the 7-day trial period is over. 

    When you submit your return and it is approved, you will receive a downloadable return shipping label for you to ship back your return within 4 business days.

    Once we receive and process your return, we will remove the hold from your card and only charge you for the full-size bottles you did not return.

    If you decide to return all full-size fragrances in your order, we will remove the hold on your card and you will not be charged.

    IMPORTANT REMINDER:
    In order for a return to be accepted, the full-size bottle(s) must be unopened, sealed, and shipped back in the original kit packaging. If your bottles are damaged or the sleeve is broken, you will be charged.

    No need to send back the samples! Those are yours to keep.

    We do not accept exchanges at this time. 

    *This excludes scent collaborations such as Snif x Harry Hudson. You will be charged immediately upon placing an order for any collaboration kit. These bottles are final sale and non-returnable.

    If you have any additional questions about your order, don’t hesitate to email us at hello@snif.co

  • Before your trial ends, go to returns.snif.co to initiate a return. Enter your order number (starting with SNIF) or email along with your zip code to help us find your order.

    From there you will select which fragrances in your kit you would like to return.

    Once your return is approved, you will receive a prepaid USPS shipping label to ship your return back to us within 4 business days.

  • If you do not submit a return within the 7-day trial period, we will charge your card for the full amount within 5 days of your trial ending. 

    If you submit a partial order return during your trial period, we will wait to remove the hold on your card and only charge you for the full-size bottles you keep after your return has been processed by our warehouse. This can take up to 14 days.

    If you return every full-size fragrance in your order, we will drop the card authorization hold once your return has been processed by our warehouse. You will not be charged for any items in your order if all arrive unopened, sealed, and in good condition. This can take up to 14 days.

  • Packing your return is easy! Simply ship the full-size, unopened and sealed fragrances back in the kit they arrived in. No need to send back the samples! Those are yours to keep. If your Snif mailer is in good shape, please reuse it to ship back your kit. If it is damaged or torn, feel free to use a standard cardboard box. If you do use your own outer shipping box, we ask that you use a protective filler to make sure that your kit is returned safely and undamaged.

  • You can access your return shipping label through our returns portal: returns.snif.co

    When you submit a return, you will also receive an email with your return shipping label attached.

  • All of our scent collaborations, including Snif x Harry Hudson, are limited edition and final sale. We are unable to take returns for these products.

ORDERS

  • Once your order has been placed and processed, you will receive a confirmation order shortly after that includes an order tracking link. 

    If you created an account during checkout, you can log into your Snif account to see your order status and history in real time!

  • Due to our fulfillment and ordering process, we can’t promise that updates or cancellations can be made to your order, but we will do everything we can to try! If you need to update any information or wish to cancel your order, email us at hello@snif.co and we will see if anything is possible.

PRODUCTS

  • We could... but what fun would that be? We’d rather have you describe them. That's why you'll never find a word-y, unnecessarily complicated scent description on our site. Smell for yourself at home with our free 7-day trial and let us know what you think. Your nose knows best!

  • Yes, we hope you do! Simply place an order for a single scent Snif Kit. It will also come with a sample as a little extra gift for you to use or share with friends and family.

    Our scents are all limited-release, so make sure to replenish your favorite scents before they’re gone.

  • Our scents are all limited-release, however, we may periodically restock certain scents in the future. We recommend stocking up on your favorite fragrances before they’re gone!

  • We currently have a 2 item limit per kit. This means you can purchase up to two single kits of each fragrance as well as two bundle kits.

  • Yes! Our products are cruelty-free and made without any animal products or byproducts.

  • Our fragrances are formulated with a high-end blend of natural and synthetic components for a product that performs. They are made without preservatives, phthalates, parabens and synthentic dyes.

  • Yes, just email us hello@snif.co, and we can provide an overview of allergens.