We ship to all 50 US states, US territories, APO/FPO/DPO addresses (candles, body care, and laundry only), and Canada. We're working hard to expand our shipping!

US orders of $75 or more ship free with standard shipping. The $75 is based on your product subtotal after discounts, before tax and optional package protection. Orders under $75 have shipping rates based on your ZIP code. Expedited shipping is available at checkout for an additional fee. Most subscription orders ship free.

We currently have a limit of 2 fragrance items per order.

We offer 2 shipping methods for our Canadian customers: Duties Paid or Duties Unpaid.

Our Duties Paid rates are provided by Passport shipping and allow for duties and taxes to be calculated at the time of checkout. This represents the all-in rate for shipping and customs, so there are no surprise charges upon delivery. We typically see estimated shipping times between 7-9 business days after fulfillment, depending on the delivery location.

Our Duties Unpaid rates do not include duties and taxes calculated at checkout. You will most likely need to pay for duties and customs at the time of delivery. We typically see estimated shipping times between 10-14 days for Standard or 6-8 days for Express after fulfillment, depending on the delivery location.

Orders typically take 2-4 business days to process and for our team to ship out to you! 

If using standard shipping, orders can take up to 5-7 business days to arrive. After placing an order, you’ll receive a confirmation email with your order details. You’ll receive a subsequent shipping confirmation with tracking info once we ship. 

Your whole order ships together once the pre-order item is ready. Want your in-stock items sooner? Email hello@snif.co with your order number, and we'll be happy to help split your order.

Orders typically take 2-4 business days to process and for our team to ship out to you!

After your order ships, delivery times to Hawaii, Alaska, and Puerto Rico typically range from 7–14 business days. For further U.S. territories, delivery can take up to 2–3 weeks after fulfillment due to carrier routes and occasional weather-related transit delays.

After placing an order, you’ll receive a confirmation email with your order details. You’ll receive a subsequent shipping confirmation with tracking info once we ship. Please note that tracking updates may be less frequent while the package is in transit, particularly for US territories.

If your order hasn’t arrived after this timeframe or you have questions about your delivery, our team is happy to help. Reach out to us at hello@snif.co, and we’ll take a look.

We can ship candles, body care, and laundry products to APO, FPO, and DPO addresses. Fragrance products can be shipped to a stateside address. Questions? Email hello@snif.co before you order, and we'll be happy to help!

After your order ships, it can take 24–48 hours for the first tracking scan to appear, so if your tracking looks quiet right after you get your shipping confirmation, that's normal.

If your tracking hasn't updated in a few days, hang tight, as scans can lag, especially in transit to Hawaii, Alaska, and US territories. It's not uncommon for there to be gaps or lags in scans for a number of reasons; packages often travel between facility scans, carriers tend to scan less often over weekends and holidays, severe weather can pause scanning, and a package handed off between carriers (or moving into a different carrier network for last-mile delivery) may not update until the new carrier logs it. In most cases, the package is still moving even when the tracking is quiet.

If there's no movement after 3-4 business days, email hello@snif.co with your order number, and we'll investigate with the carrier.

Carriers sometimes mark packages delivered a little early or leave them somewhere unexpected. Check around your entrance, mailroom, and with neighbors, and give it 24–48 hours. Still missing? File a claim with SavedBy if you added package protection, or email hello@snif.co with your order number and we'll be happy to help look into it.

Yes! When you add a 30 ml fragrance to your cart, we automatically add a 2 ml sample of the same scent for $5. If you love it, open your full size and enjoy. If it's not for you, you can return the unopened 30 ml. Already know you love the scent? Keep it and share it with a friend, or remove the sample from your cart! Please note: 2 ml samples are final sale, and Surplus Sale fragrances aren't eligible for the sample.

From time to time, we offer samples that appear in your cart before checkout. We’ll always try to make samples available when inventory allows, but be sure to add the sample since it won’t be added to your cart automatically. The $5 2 ml sample is always available once you’ve added the matching 30 ml to your cart.

Buy: You're charged once at checkout, and you can return eligible products for a full refund. Subscribe: Your products ship automatically on the schedule you choose, and your card is charged with each order.

For more information on this option, please see our Subscription Program section.

We currently have a 5-item limit per product.

For orders shipping to Canada, we currently have a limit of 2 fragrance items per order. Most bundles and sets count as a single item toward this limit. The Build Your Own Bundle is an exception: because it includes three individual 10 ml fragrances that each count as a separate item, it exceeds the 2-fragrance limit for shipments to Canada. This limit is based on the hazmat shipping requirements that apply to fragrance products in our fulfillment process.

No, discount codes cannot be stacked. Only one discount code may be applied per order, including loyalty program rewards.

Yes! Simply enter your discount code at checkout and tap Apply. After that, you can add your gift card details the same way.

A few common reasons a code won't apply: it may be expired, limited to certain products, or unable to stack with another discount (only one code applies per order). Double-check the code and that your cart meets any minimum requirements, and if you’re still stuck, email us at hello@snif.co with the code, and we'll take a look.

You'll get an order confirmation email right after you order, then a shipping confirmation with a tracking link once it ships. If you created an account, you can also log in anytime to see your order status and history.

Yes! You have 15 minutes after placing your order to update your shipping address, add or remove products, change quantities, or cancel. Tap Edit order on your order confirmation page, or View or Edit your order in your confirmation email. After 15 minutes, your order moves into fulfillment, so we can't guarantee changes, but we'll always try. Email hello@snif.co ASAP with your order number and what you need updated.

We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, JCB, Elo, and UnionPay. You can also check out with Shop Pay (pay in full or in installments) or PayPal.

Package protection is an optional add-on at checkout for a small fee (~4% of your order) that covers your order if it’s lost, stolen, or damaged in transit. Most orders arrive without any issues, but adding package protection offers extra peace of mind. The SavedBy team is also there to help resolve issues quickly if something does happen.

You can add package protection at checkout before placing your order. If something happens to your order, you can submit a claim directly with SavedBy here: https://customer.savedby.io/

Their team will review it and follow up with next steps, and in most cases, things get resolved pretty quickly. You’ll also receive an email after placing your order confirming your protection, so you can always reference that if needed.

We're so sorry! If you added SavedBy package protection, file a claim here for the fastest resolution. If you didn't add package protection to your order, email hello@snif.co with your order number and anything that might help us resolve the issue, such as photos or videos of the damage, and we’ll do everything we can to help!

Our scents are all limited-release; however, we may periodically restock certain scents in the future. We recommend stocking up on your favorite scents before they’re gone!

We accept returns within 30 days of delivery. Eligible items must be unused, in their original Snif packaging, and in "good as new" condition. Eligible items include 30 ml and 10 ml fragrances, body mists, and laundry products (sealed), body care (unbroken pull-tabs), and candles (unbroken pull-tabs, unlit, and untouched wax). For apparel, email hello@snif.co. Products not eligible for return include: 2 ml samples, 50 oz candles, Final Sale and Surplus Sale items, and gifted orders.

Start your return at snif.loopreturns.com. US orders can choose a refund to the original payment method (less a handling fee) or store credit. Canadian orders are refunded to the original payment method (less a handling fee).

Head over to snif.loopreturns.com to initiate a return. Enter your order number (starting with SNIF) and your email or zip code to help us find your order.

From there, you will select which products in your order you would like to return. 

Once your return is submitted, you'll receive step-by-step instructions and a prepaid shipping label in the portal and via email through a downloaded link.

If your product is ineligible for a return and there is an issue with the product, please reach out to hello@snif.co and our team will be happy to lend a hand.

We don't offer direct exchanges, but you can return eligible, unopened items within 30 days for store credit and use it on the scent you want. Start your return at snif.loopreturns.com.

You can access your return shipping label once you submit your return through our returns portal: snif.loopreturns.com

When you submit a return, you will receive an email with a link to download the shipping label.

Ship unopened, sealed products (and unlit candles) back in their original packaging. Samples are yours to keep! Reuse your Snif mailer if it's in good shape. If not, a standard cardboard box with protective filler works great.

You will receive an email that includes a link to our returns portal, where you can download your USPS shipping label. Returns can be picked up by your local postal service (check US availability here / check Canada availability here), or we request that you drop it off at your local post office location.

Alternatively, you may use the QR code when dropping off your return. The QR code is displayed in the returns portal after you have submitted your return.

Unfortunately, we do not accept returns on any orders sent as gifts. 

Once your return arrives at our warehouse and is inspected, we process refunds and store credit within 7 days. Your bank may take a few more business days to post it. Shipping charges, duties, and taxes aren't refunded.

For purchases made at Ulta or another retailer, your best first step is reaching out to the store where you bought it, since they handle their own returns and exchanges. If they aren't able to help, we're still here for you! Email hello@snif.co with a photo of the item and your receipt, and we'll take a look.

Yes! Our products are cruelty-free and made without any animal products or byproducts.

Our approach to fragrance is rooted in transparency and responsibility! Every Snif scent, including our fragrances, body mists, and candles, is formulated in compliance with IFRA (International Fragrance Association) standards, which set strict global safety guidelines for fragrance ingredients and usage levels. We also meet Ulta Conscious Beauty Clean standards, which means we exclude ingredients commonly flagged for health or environmental concerns and keep our ingredients transparent. 

We formulate without parabens, phthalates, or preservatives; all our products are vegan and cruelty-free, and every product page lists its ingredients. Our candles use a soy wax blend and 100% cotton wicks for a clean burn with minimal mushrooming, and we make our candle formulas in the US.

We get it! Picking a scent online is hard. Every product page lists the top, middle, and base notes so you can get a feel for how a fragrance opens, settles, and dries down. Between scents? Add a 30 ml to your cart, and we'll add a 2 ml sample of the same scent for $5 so you can try it before opening the full size. Or email hello@snif.co, and we'll help you find your match.

Our fragrances are formulated for optimal performance and long-lasting, daily wear without being overwhelming. We offer eau de toilette (EDT), eau de parfum (EDP), and parfums, and you'll find each scent's concentration on its product page. Our body mists offer a lighter, whole-body fragrance experience with high impact.

Of course, fragrance can wear a little differently on everyone depending on your skin chemistry and how and where you apply it! A few of our favorite tips to help your scent last even longer:

• Moisturize first! Fragrance clings to the oils on your skin, so applying it to moisturized skin can help it last longer
• Hit your pulse points. Your wrists, neck, and the insides of your elbows are all great spots
• Give your clothes a spritz, too! Fabric can hold onto fragrance and help you enjoy your scent throughout the day

Our body care products are clean, non-toxic, skin-safe, and dermatologist-tested. They are free from parabens, phthalates, and common allergens like nuts and gluten. They've been formulated to meet clean beauty standards across major retailers.

Our body care products are packed with skin-loving ingredients that work together to nourish your skin and keep it feeling soft, smooth, and hydrated.

In a consumer study, testers shared their experience with Body Whip. Here's what they said:

• 100% of testers said skin looked softer and even more supple after use.
• 100% of testers said their skin looked visibly smoother.
• 100% of testers agreed Body Whip was easy to spread and went on evenly.
• 100% of testers agreed the texture felt smooth and pleasant to apply.
• 100% of testers agreed the texture felt luxurious and creamy.
• All testers agreed their skin felt instantly more hydrated with Body Whip.
• All testers agreed their dry areas looked better after using Body Whip.
• Every tester agreed their skin looked less dull and more luminous after using Body Whip.
• 97% of users agreed their skin felt more nourished after a week of using Body Whip.
• 97% of testers said their skin felt more hydrated after a week of using Body Whip.
• 97% of testers agreed their skin looked healthier after using Body Whip.
• 97% of people who tried it said Body Whip gave their skin a natural, radiant glow.
• 97% of people who tried it said this scented cream's texture felt light and whipped when going on skin.
• 90% of testers said Body Whip didn't leave a sticky or greasy finish.

*Based on a 3-week consumer study of 32 participants. Results may vary.

Body Whips are a light, luxurious, hydrating cream with a velvety finish that absorbs nicely. Body Butter Balm starts as a solid balm and softens with warmth, melting into skin as you massage. It’s a rich, indulgent oil-based soothing balm (or salve) best for targeted application. Both are good for whole-body application and can be worn solo or layered with your favorite Snif fragrances!

Our body mists are formulated at a lower fragrance concentration and meant to be reapplied throughout your day. They can be worn alone or layered with our fine fragrance. Our body mists are designed to be safe for full-body and hair application.

We’ve formulated our body mists with an alcohol base for better performance and to ensure a longer-lasting scent than water-based mists.

Our 6 oz candle burns for 35+ hours, our 8.5 oz candle for 50+ hours, and our 50 oz XL for 200+ hours. Each votive in our votive sets burns for 6+ hours.

To get the most out of your candle and to ensure an even burn, allow the entire surface of the wax to melt the first time you light your new candle.

During the burn, try to limit each burn to a maximum of 4 hours, make sure the container is on a safe surface, and keep it away from drafty areas.

In between burns, trim your candle wick to ¼” in before lighting. This will help reduce smoke, maximize your candle’s burn time, and reduce soot, carbon build-up, and mushrooming.

In regard to safety, make sure to keep your candle's surface and wax pool free of debris. Never leave your candle unattended, and do not leave your candle lit for more than 4 hours. 

Always blow out your candle to extinguish the flame.

Your candle should be retired when there is about 1/4" of wax left. Remove the remaining wax and then recycle the glass.

We've formulated our Everything Wash Laundry Detergent and Liquid Scent Booster to the highest industry clean standards. Our laundry product formulas are safe to use on your skin and clothes, and contain no microplastics. They are made with premium and fabric-safe ingredients, and have been clinically tested and dermatologist-tested to be non-irritating and non-sensitizing. They are also non-toxic, vegan, and cruelty-free.

In addition, the packaging from bottle to box has been designed with beauty, function, and sustainability in mind. The packaging is 100% compostable and recyclable!

Use 1 cap (15 ml) for a small load, 2 caps (30 ml) for a medium load, or 3–4 caps (45–60 ml) for a large load. A 16 oz bottle does up to 32 loads, and a 32 oz bottle does up to 64. We recommend cold water to protect colors and fabrics, and warm water for heavily soiled items.

Build your scent strength: Everything Wash on its own gives your laundry a light to moderate scent. Want more? Add our Liquid Scent Booster for maximum scent.

We recommend starting with 1 cap of Scent Booster per load, then using more or less depending on your preferred scent strength. After adding detergent to your washer, pour the Scent Booster into the fabric softener tray, then wash and dry your items as usual.

Build your scent strength: Our Liquid Scent Booster gives your laundry a strong scent and works with any detergent. For a lighter scent, use our Everything Wash on its own. For maximum scent, use both together.

Yes! However, the strength of our Liquid Scent Booster will most likely supersede any scented detergent. If using a different brand of laundry detergent, we recommend using an unscented or lightly scented detergent to get the full effect of your Snif Liquid Scent Booster.

Of course! Please send us an email at hello@snif.co with a specific allergen or ingredient you are looking for, and one of our friendly support team members will get back to you right away!

The Snif Society is our free loyalty program that rewards you based on how much you Snif! The more you spend and engage with us, the more points and benefits you earn, and those points can be redeemed for discounts or free products. You can see more on the Loyalty Overview page.

All that’s required to join our loyalty program is to create an account with us! Simply follow the instructions to make an account here and you’ll automatically be enrolled in the program so you can start earning points for your purchases immediately. 

The more you shop and engage, the more points you earn! You’ll be able to redeem your points for discounts or free products, and you’ll unlock new rewards when you move into higher tiers in our program. The full list of benefits and rewards can be found on the Loyalty Overview page, so you can see exactly what you’re able to earn in the various tiers. You can earn points in a variety of ways, including following us on your favorite social platform, subscribing to a product, and sharing your birthday!

The three tiers in our loyalty program are Nose Novice, Colognisseur, and Eau de Pro. Your tier status is determined by how many points you have; the more points you earn, the higher your tier status will be.

• Nose Novice: 0-149 points
• Colognisseur: 150-449 points
• Eau de Pro: 450+ points

A full overview of the tiers and corresponding benefits can be found on the Loyalty Overview page.

Once you unlock a tier, you keep it for one year. To keep it for another year, earn that tier's points threshold again before your anniversary date. For example, if you reach Eau de Pro on March 1, you'll stay Eau de Pro through March 1 of the next year. You’ll need to earn another 450 points to maintain the tier for another year.

You’ll earn points by creating an account, then purchasing from Snif and completing actions outlined on the Loyalty Overview page, such as leaving a review or sharing your birthday. Points are earned at different rates depending on your tier - the Nose Novice earns 1 point per dollar, the Colognisseur earns 2 points per dollar, and the Eau de Pro tier earns 3 points per dollar spent. Make sure you’re logged into your account in order to earn points!

Points can be redeemed for free product or dollars off your purchase (1 point redeemed = $0.10).

Make sure you're logged in and start the action from the Loyalty page, using the same email or phone number as your account. Points usually show up within a few moments. If it's been more than a day and they still haven't appeared, email hello@snif.co with your account email and the action you completed.

Snif Society points expire 12 months after the date they're earned. You can see each point's expiration date in the Rewards History section of your Loyalty page. Email and SMS subscribers also get a reminder two weeks before points expire.

Navigate to the "redeeming your points" section and find “exchange points for cash". Once you're there, you'll need to move the sliding scale right (and left) to the number of points you want to redeem. The dollar amount shown below will change as you move the slider. Once you’ve landed on the number of points to redeem, tap on “click to redeem your points”, copy the code, and be sure to use that code at checkout.

As long as the code hasn’t been used, our team can help! Email hello@snif.co with the code (you'll find it in Rewards History), and we'll return the points to your account. 

Planning to shop soon? Redeemed codes never expire, so you can also just hang on to it.

Loyalty codes work like any other discount code. Once the code is applied at checkout, the discount will be applied for the amount you redeemed. You can place an order that meets or exceeds the code’s value. If your order total is lower than the value of the loyalty code, the remaining balance won’t be credited back to your points. Our recommendation is to redeem as many points as you would like, up to the sub-total amount. Discount codes are always applied to the cost of the products in your order, and cannot be applied to shipping or tax.

No, discount codes cannot be stacked, and you’ll only be able to use one discount per order. If you’ve already redeemed points for a discount code, the good news is the code will never expire, and you can always find it in "rewards history".

Yes! Please make sure you are logged into your account so the points can accurately be added to your account when purchasing a gift card.

Unfortunately, points are not awarded when using a gift card to make a purchase. 

Unfortunately, discounts cannot be used towards the purchase of a gift card.

Yes! We ask that you let us know which email address you plan to use with your account so we can merge the accounts for you. Once the accounts are merged, this action cannot be reversed, so choose wisely!

Not to worry, it happens! If you decide to return an order, the points that were earned on that order will automatically be deducted from your total points and tier. Please note that if you’ve redeemed the points earned from an order and then decide to return your points-earning order later, your points will automatically be deducted, and this will result in a negative point total. 

Unfortunately, if you redeem points for dollars off your order or free product and then decide to return the order, points will not be refunded to your account.

Achievements are another way to earn rewards for completing specific tasks. Each Achievement outlines the task to perform and the number of points you’ll earn when you complete it. Unfortunately, we can’t backdate Achievements based on your past purchases. Looks like it’s time to go on a quest to complete those!

Redeeming your points won’t impact your current tier status or your progression towards the next tier.

Snif Society members get bonus points on their birthday! Sign in to the Loyalty Overview page, scroll to "Complete an Action," and select "Share your birthday." You'll earn 10 points just for adding it. Then, on your birthday, we'll email you, and your bonus points will automatically land in your account. You'll find them in your points balance, ready to redeem like any other points.

Any time before your birthday! As long as it's saved before the day, your birthday points will land in your account automatically. If you add your birthday on the day itself or after it has passed, we can't add this year's reward after the fact, but you'll be all set for next year.

The Snif referral program rewards you for sharing Snif! To refer a friend, log into your account, go to the bottom of the Loyalty Overview page, and submit your friend’s email address or copy the link to share. They will receive a referral email to take $10 off their first order of $46 or more, and you will receive $10 off your next order for each successful referral.