faq

EMAIL US

  • Email us at hello@snif.co!

PRODUCT INFORMATION

  • We currently have a 3 item limit per product.

  • Yes! Our products are cruelty-free and made without any animal products or byproducts.

  • Our fragrances are formulated with a high-end blend of natural and synthetic components for a product that performs. They are made without preservatives, phthalates, parabens, formaldehydes or endocrine-disrupting ingredients (amongst others).

    We follow the highest standards across the industry for clean fragrance, and our fragrances are formulated to exclude a comprehensive set of ingredients that do not meet these standards.

  • We use a high-end, hand-poured blend of soy and vegetable wax made completely without paraffin. Our candles are formulated to the same industry-clean standards as our fragrances and are non-toxic, which means no phthalates, parabens, formaldehydes or endocrine-disrupting ingredients (amongst others).

    We also use 100% pure cotton wicks that are designed to promote clean burning and limit mushrooming at the base.

    Our candles are 100% made and manufactured in the USA, which allows us to ensure the quality and claims behind our candles.

  • Our candles have a concentration of 12% with the remaining solution consisting of a blend of soy and vegetable wax.

  • Our fragrances have a concentration of 15% with the remaining solution consisting of alcohol and water.

  • Each full-size candle (8.5 oz) is designed to perform and burn for 50-60 hours.

  • To get the most out of your candle and to ensure an even burn, allow the entire surface of wax to melt (2-3 hours) the first time you light your new candle.

    During the burn, try to limit each burn to a max of 4 hours, make sure the container is on a suitable surface, and keep it away from drafty areas.

    In between burns, trim your candle wick to ¼” in before lighting. This will help reduce smoke, maximize your candle’s burn time, and reduce soot, carbon build up, and mushrooming.

    In regards to safety, make sure to keep your candle's surface and wax pool free of debris. Never leave your candle unattended and do not leave your candle lit for more than 4 hours. 

    Blow out your candle before placing the lid on top and NEVER use your lid to extinguish the flame.

    Your candle should be retired when there is about 1/4" of wax left. Remove the remaining wax and then recycle the glass.

  • Of course! Just send us an email at hello@snif.co with a specific allergen or ingredient you are looking for, and one of our friendly support team members will get back to you right away!

  • Our scents are all limited-release, however, we may periodically restock certain scents in the future. We recommend stocking up on your favorite scents before they’re gone!

ORDERS AND PAYMENT

  • When you select ‘Buy’ on the products page, you are agreeing to standard checkout process where you will be charged for the products immediately. This option still allows for a full return.

    When you select ‘Try’, your card will not be charged until after the 7 day trial is over. However, a hold will remain on your card for the duration of your trial period. For more information on this option, please see our At-Home Trial section below.

  • Once your order has been placed and processed, you will receive a confirmation order shortly after that includes an order tracking link. 

    If you created an account during checkout, you can log into your Snif account to see your order status and history in real time!

  • Yes. All of our scent collaborations are limited edition and final sale. We are unable to take returns for these products.

  • Due to our fulfillment and ordering process, we can’t promise that updates or cancellations can be made to your order, but we will do everything we can to try! If you need to update any information or wish to cancel your order, email us at hello@snif.co as soon as possible.

  • We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. Non-trial orders can be placed with Apple Pay and PayPal Express checkout.

AT-HOME TRIAL PROGRAM

  • All of our fragrances are valid for the at-home trial program as long as you select that option when adding to cart. 

    For our candles, the at-home trial applies to our candle bundle only. When you order the candle bundle, you’ll receive the full-size candles alongside a smaller sampler for you to test and burn in your home.

    All individual candles are excluded from our at-home trial program.

    All Snif collaborations are final sale and are excluded from our at-home trial program.

  • The trial lasts 7 days, and it begins the day your kit is delivered.

  • At checkout, we’ll take your payment information and place a temporary “hold” on your card during the trial period which may show up as “pending” or “processing” on your bank statement. At this point, you have not been charged anything!

    Once your trial product arrives, you'll have 7 days to try the samples inside!

    If you don’t love 1 or more of your scents or candles during this period, simply submit a free return through our site at returns.snif.co.

    Once submitted, we’ll email you a prepaid return label and have you ship the full-size, unopened bottles or untouched candles back to us. We’ll only charge you for the fragrances or candles you keep or void the payment if you choose to return all of the fragrances you ordered.

    In order for a fragrance return to be accepted, the full-size bottle(s) must be unopened, sealed, and shipped back in the original kit packaging. If your bottles are damaged or the sleeve is broken, we cannot accept the return and you will be charged.

    In order for a candle return to be accepted, the full size candle(s) must be in good-as-new condition, which means it has not been lit or burnt, the wax has not been touched or adultered, the poly cover is in as-new condition, and the lid is not damaged. Additionally, the candles should be shipped back in the original kit packaging for a safe delivery. If your candles are damaged or the wick has been used, we cannot accept the return and you will be charged.

  • Similar to a hotel or rideshare company, we place an authorization on your card to reserve the funds so that we can charge you for what you keep. This will appear as a 'pending charge' on your statement, but rest assured that this is just an authorization and not an actual charge!

    You will only be charged for the full size products you keep after your trial has ended. Your total balance will be adjusted to take into account any products you return.

  • Authorizations are what we use to confirm your ability to pay for items if you choose to keep them. In order to prevent any fraudulent activity or cases of insufficient funds, we re-authorize your card every five days. Some banks take a few business days to clear the original authorization, so you may see two pending charges for a day or two. Not to worry, we drop the previous authorization each time and you will only be charged for the full size products you keep after your trial is over. 

  • At the point of purchase, you will be charged for the total of the “Buy” products and an authorization will be placed on your card for the total of the “Try” products. 

    The pending authorization for the amount of the at-home trial product will remain on your statement until your trial and returns period is complete. Once your trial period is finished, we will charge you for the full size products you decide to keep.

  • If you do not submit a return within the 7-day trial period, we will charge your card for the full amount within 5 days of your trial ending. 

    If you submit a return during your trial period, we will wait to remove the hold on your card and only charge you for the full-size products you keep after your return has been reviewed and processed. This can take up to 2 weeks after your trial ends.

    Returns will only be accepted if received in a good-as-new and sealed condition.

  • Every five days we reauthorize your card to confirm you have the ability to pay for your products. If your card fails to reauthorize, you will be charged for the full amount of your order. Reauthorizations can fail when there are insufficient funds in the account or when a credit card is being closed.

    If you wish to make a return, you will still receive a full refund once we've received your products.

  • For at-home trial orders, discounts can only be applied to single fragrance trials. The fragrance and candle bundles are excluded from discount code promotions.

SHIPPING POLICY

  • Shipping addresses cannot be changed once the order is processed. We will only ship to the address provided to us when originally placed.

  • We offer free shipping on all orders. Expedited shipping options are available at checkout for an additional fee.

  • We ship to anywhere in the Continental US, Hawaii and Alaska. All orders come with Free Shipping. 

    Currently, we do not ship internationally, including Canada, but we are working hard to expand our shipping capability!

  • Absolutely! Your 7-day trial starts the day your package is delivered.

  • Orders typically take 2-4 business days to process and for our team to ship out to you! 

    If using free shipping, orders can take up to 5-7 business days to arrive. After placing an order, you’ll receive a confirmation email with your order details. You’ll receive a subsequent shipping confirmation with tracking info once we ship. 

RETURNS & EXCHANGE POLICY

  • For our fragrance products, we accept returns on all full-size fragrances that are in their original seal and packaging, unused, and are in “good as new” condition. 

    For our candle products, we accept returns on all full-size candles that are in their original condition, have their lid, have their wax cover, and have not been burnt or had the wax adultered. They should be returned in “good as new” condition.

    We request that all returns, whether for our at-home trial or for normal purchases, are submitted within 7 days after delivery and receipt. 

    Additionally, we request that all fragrances or candles are shipped back in their original Snif packaging to ensure proper safety during transit.

    If an item is returned back to us in any other condition than “good as new,” we will unfortunately not be able to accept the return and you will be responsible for the full cost of the product.

    We do not accept exchanges at this time.

  • We can only process refunds for both at-home trials and normal purchases once we have received the product back at our warehouse and inspected the quality of the return.

    We will process all refunds within 7 days of the return being delivered and received at our warehouse.

    We reserve the right to reject any product that is returned to us and that we find in an unusable condition. If we reject your return, it will be sent back to you at your expense and a refund will not be issued.

  • Go to returns.snif.co to initiate a return. Enter your order number (starting with SNIF) or email along with your zip code to help us find your order.

    From there you will select which products in your order you would like to return.

    Once your return is approved, you will receive a prepaid shipping label to ship your return back to us.

  • You can access your return shipping label through our returns portal: returns.snif.co

    When you submit a return, you will also receive an email with your return shipping label attached.

  • Packing your return is easy! For fragrance, simply ship the full-size, unopened and sealed fragrances back in the kit they arrived in. For candles, simply ship back the full-size, unlit and unused candle back in the kit they arrived in. The samples are yours to keep (for both fragrance and candles). 

    If your Snif mailer is in good shape, please reuse it to ship back your kit. If it is damaged or torn, feel free to use a standard cardboard box. If you do use your own outer shipping box, we ask that you use a protective filler to make sure that your kit is returned safely and undamaged. 

  • Depending on the items in your return, you may receive a shipping label with USPS or UPS. For USPS returns, these can be picked up by your local postal service. For UPS returns, we request that you drop this off at a UPS store or UPS Access Point.