faq

EMAIL US

  • hello@snif.co

PRODUCT & ORDERS

  • Our scents are all limited-release, however, we may periodically restock certain scents in the future. We recommend stocking up on your favorite fragrances before they’re gone!

  • We currently have a 3 item limit per product.

  • Yes! Our products are cruelty-free and made without any animal products or byproducts.

  • Our fragrances are formulated with a high-end blend of natural and synthetic components for a product that performs. They are made without preservatives, phthalates, parabens and synthetic dyes.

  • Our fragrances have a concentration of 15% with the remaining solution comprised of alcohol and water.

  • Yes, just email us hello@snif.co, and we can provide an overview of allergens.

  • Due to our fulfillment and ordering process, we can’t promise that updates or cancellations can be made to your order, but we will do everything we can to try! If you need to update any information or wish to cancel your order, email us at hello@snif.co as soon as possible.

  • All of our scent collaborations, including Snif x Harry Hudson, are limited edition and final sale. We are unable to take returns for these products.

  • Once your order has been placed and processed, you will receive a confirmation order shortly after that includes an order tracking link. 

    If you created an account during checkout, you can log into your Snif account to see your order status and history in real time!

PAYMENT

  • When you select 'Buy' on the products page, you are agreeing to a normal checkout process. You will be charged for the products you order upon checkout. This option still allows for a full return.

    When you select 'Try', your card will not be charged until after the 7 day trial is over. However, a hold will remain on your card for the duration of your trial period. For more information on this option, please see our At-Home Trial section below.

  • We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. Non-trial orders can be placed with Apple Pay and PayPal Express checkout.

AT-HOME TRIAL PROGRAM

  • The trial lasts 7 days, and it begins the day your kit is delivered.

  • At checkout, we’ll take your payment information and place a temporary “hold” on your card during the trial period which may show up as “pending” or “processing” on your bank statement. At this point, you have not been charged anything!

    Once your trial product arrives, you'll have 7 days to try the samples inside!

    If you don’t love 1 or more of your scents during this period, simply submit a free return through our site at returns.snif.co.

    Once submitted, we’ll send you a prepaid return label and have you ship the full-size, unopened bottles back to us. We’ll only charge you for the bottles you keep or void the payment if you choose to return all of the fragrances you ordered.

    In order for a return to be accepted, the full-size bottle(s) must be unopened, sealed, and shipped back in the original kit packaging. If your bottles are damaged or the sleeve is broken, you will be charged.

  • Similar to a hotel or rideshare company, we place an authorization on your card to reserve the funds so that we can charge you for what you keep. This will appear as a 'pending charge' on your statement, but rest assured this is just an authorization, not an actual charge!

    You will only be charged for the fragrances you keep after your trial has ended. Your total balance will be adjusted to take into account any fragrances you return.

  • Authorizations are what we use to confirm your ability to pay for items if you choose to keep them. In order to prevent any fraudulent activity or cases of insufficient funds, we reauthorize your card every five days. Some banks take 1-2 days to clear the original authorization, so you may see two pending charges for a day. Not to worry, we drop the previous authorization each time and you will only be charged for the bottles you keep after your trial is over.

  • Once your order is placed, you will be charged normally for the price of the scent you purchased. In addition, a pending authorization for the amount of the at-home trial product will remain on your statement until your trial and returns period is complete. Once your trial period is finished, we will charge you for the full size bottles you decide to keep.

  • If you do not submit a return within the 7-day trial period, we will charge your card for the full amount within 5 days of your trial ending. 

    If you submit a return during your trial period, we will wait to remove the hold on your card and only charge you for the full-size bottles you keep after your return has been reviewed and processed,This can take up to 2 weeks after your trial ends.

    Returns will only be accepted if received in an unopened and sealed condition.

  • Every five days we reauthorize your card to confirm you have the ability to pay for your products. If your card fails to reauthorize, you will be charged for the full amount of your order. Reauthorizations can fail when there are insufficient funds in the account or when a credit card is being closed.

    If you wish to make a return, you will still receive a full refund once we've received your products.

  • Yes, but they will only apply to single scent orders. All live discounts are applicable to all 'Buy' orders.

SHIPPING

  • Shipping addresses cannot be changed once the order is processed. We will only ship to the address provided to us when originally placed.

  • We offer Free Shipping on all orders. Expedited shipping options are available at checkout for an additional fee.

  • We ship to anywhere in the Continental US, Hawaii and Alaska. All orders come with Free Shipping. 

    Currently, we do not ship internationally, including Canada.

  • Absolutely! Your 7-day trial starts the day your package is delivered.

  • Orders typically take 1-2 business days to process. 

    If using Free Shipping, orders can take up to 5-7 business days to arrive. After placing an order, you’ll receive a confirmation email with a tracking link.

RETURNS & EXCHANGES

  • We accept returns on full-size, 30 ML fragrances in your Snif Kit. Returns must be submitted through our return portal - returns.snif.co. No need to send back the samples! Those are yours to keep.

    If you selected our at-home trial program, you have 7 days after your order is delivered to initiate a return.

    If you placed a 'Buy' order, you have 14 days after placing your order to submit your return.

    When you submit your return, you will receive a return shipping label for you to ship back your order. We ask that you submit your return to USPS within 2-3 business days after receiving your label.

    IMPORTANT REMINDER:
    In order for a return to be accepted, the full-size bottle(s) must be unopened, sealed, and shipped back in the original kit packaging. If your bottles are damaged or the sleeve is broken, you will be charged. We do not accept exchanges at this time.

  • Go to returns.snif.co to initiate a return. Enter your order number (starting with SNIF) or email along with your zip code to help us find your order.

    From there you will select which products in your order you would like to return.

    Once your return is approved, you will receive a prepaid USPS shipping label to ship your return back to us.

  • You can access your return shipping label through our returns portal: returns.snif.co

    When you submit a return, you will also receive an email with your return shipping label attached.

  • Packing your return is easy! Simply ship the full-size, unopened and sealed fragrances back in the kit they arrived in. The samples are yours to keep. If your Snif mailer is in good shape, please reuse it to ship back your kit. If it is damaged or torn, feel free to use a standard cardboard box. If you do use your own outer shipping box, we ask that you use a protective filler to make sure that your kit is returned safely and undamaged.