Secret Menu FAQ


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  • Nonoses Inc. is a sub-brand of Snif designed to take our scent offering into new territories. It's where we explore strong, unusual concepts through an anti-traditional lens. Nonoses Inc. is our creative sandbox to build scent experiences that have never been done before.

Secret Menu FAQ

Product information

  • We currently have a 3 item limit per product.

  • Yes! Our products are cruelty-free and made without any animal products or byproducts.

  • Our fragrances are formulated with a high-end blend of natural and synthetic components for a product that performs. They are made without preservatives, phthalates, parabens, formaldehydes or endocrine-disrupting ingredients (amongst others).

    We follow the highest standards across the industry for clean fragrance, and our fragrances are formulated to exclude a comprehensive set of ingredients that do not meet these standards.

  • Our scents are all limited-release, however, we may periodically restock certain scents in the future. We recommend stocking up on your favorite scents before they’re gone!

Secret Menu FAQ

Orders and payment

  • Once your order has been placed and processed, you will receive a confirmation order shortly after that includes an order tracking link. 

    If you created an account during checkout, you can log into your Snif account to see your order status and history in real time!

  • Due to our fulfillment and ordering process, we can’t promise that updates or cancellations can be made to your order, but we will do everything we can to try! If you need to update any information or wish to cancel your order, email us as soon as possible.

  • We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. Non-trial orders can be placed with Apple Pay and PayPal Express checkout.

  • Due to our fulfillment and ordering process, we can’t promise that updates or cancellations can be made to your order, but we will do everything we can to try! If you need to update any information or wish to cancel your order, email us as soon as possible.

Secret Menu FAQ

Shipping policy

  • Shipping addresses cannot be changed once the order is processed. We will only ship to the address provided to us when originally placed.

  • All orders above $39 will be granted free shipping! Any orders under $39 will receive specified shipping rates based on the zip code it is being delivered to. Expedited shipping options are also available at checkout for an additional fee.

  • We ship to anywhere in the Continental US, Hawaii and Alaska. All orders come with Free Shipping. 

    Currently, we do not ship internationally, including Canada, but we are working hard to expand our shipping capability!

  • Orders typically take 2-4 business days to process and for our team to ship out to you! 

    If using free shipping, orders can take up to 5-7 business days to arrive. After placing an order, you’ll receive a confirmation email with your order details. You’ll receive a subsequent shipping confirmation with tracking info once we ship.

Secret Menu FAQ

returns + exchanges

  • For our fragrance products, we accept returns on all full-size fragrances that are in their original seal and packaging, unused, and are in “good as new” condition. 

    For our candle products, we accept returns on all full-size candles that are in their original condition, have their lid, have their wax cover, and have not been burnt or had the wax adultered. They should be returned in “good as new” condition.

    We request that all returns, whether for our at-home trial or for normal purchases, are submitted within 7 days after delivery and receipt. 

    Additionally, we request that all fragrances or candles are shipped back in their original Snif packaging to ensure proper safety during transit.

    If an item is returned back to us in any other condition than “good as new,” we will unfortunately not be able to accept the return and you will be responsible for the full cost of the product.

    We do not accept exchanges at this time.

  • Go to to initiate a return. Enter your order number (starting with SNIF) or email along with your zip code to help us find your order.

    From there you will select which products in your order you would like to return.

    Once your return is processed, you'll receive step-by-step instructions and a prepaid shipping label in the portal and via email.

  • You can access your return shipping label through our returns portal:

    When you submit a return, you will also receive an email with your return shipping label attached.

  • Packing your return is easy! For fragrance, simply ship the full-size, unopened and sealed fragrances back in the kit they arrived in. For candles, simply ship back the full-size, unlit and unused candle back in the kit they arrived in. The samples are yours to keep (for both fragrance and candles). 

    If your Snif mailer is in good shape, please reuse it to ship back your kit. If it is damaged or torn, feel free to use a standard cardboard box. If you do use your own outer shipping box, we ask that you use a protective filler to make sure that your kit is returned safely and undamaged. 

  • Depending on the items in your return, you may receive a shipping label with USPS or UPS. For USPS returns, these can be picked up by your local postal service. For UPS returns, we request that you drop this off at a UPS store or UPS Access Point.